McDonalds Crew Trainer Practice Test

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What is the third step in Customer Recovery?

  1. Listen

  2. Solve

  3. Apologize

  4. Thank

The correct answer is: Solve

The third step in Customer Recovery is to Solve the issue that the customer has experienced. This step is crucial because once the staff has actively listened to the customer's concerns and offered a sincere apology, the next logical step is to provide a solution that addresses the problem. Solving the issue demonstrates to the customer that their feedback is valued and that the establishment is committed to rectifying the situation. By effectively solving the problem, the crew can restore the customer's trust and satisfaction, which is vital for retaining customers and maintaining a positive reputation. This proactive approach not only resolves the immediate concern but also reinforces the commitment to customer service excellence.

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